Run My Business Better

Three questions. You get the one process to fix first, and why most process work fails.

Step 1 of 3

What breaks most often?

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The short answer, before you answer anything

This is the written route for run my business better, published in full so you can read it without filling in a form. The questions above tailor it to your numbers.

Fix one process, the one that fails weekly. You named "" — not the whole business, and not a policy document nobody reads.
Write the current version exactly as it happens today, including the workarounds. Half of every improvement is already being done by whoever cleans up the mess.
Name one owner per process. A process with two owners has none.
Add one checkpoint, not five. A single date and a single name per order catches most of it before the customer does.
Measure for four weeks before changing again. Most process work is abandoned at week two because the first version was not given time to fail honestly.

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