CANCELLATION & REFUND

Cancellation and Refund Policy

Last updated: 11 October 2026

This policy explains how to cancel a Wise & Rise engagement, applicable notice periods, refund eligibility and how to contact us about a dispute or request.

Important: Specific terms are governed by the service agreement or proposal signed by both parties. The information below describes our general practice. Where the signed agreement differs, the agreement prevails.

1. How to request cancellation

To cancel an active engagement, please send a written request via one of the following channels:

• Email: sales@wiseandrise.com
• WhatsApp: +91 93222 40238

Include your company name, the engagement or proposal reference, the desired cancellation date and a brief reason. We will acknowledge receipt within two business days.

2. Notice periods

Unless otherwise stated in your signed service agreement or proposal, the following general notice periods apply:

• Monthly execution plans: 30 days' written notice before the next billing cycle.
• Project-based engagements: as defined in the project agreement; typically 14 days for fixed-scope work.
• Trial or pilot periods: may be cancelled at any time during the trial with immediate effect.

Owner confirmation required: the exact notice period for each service line should be verified against the current service agreements in use.

3. Refund eligibility

Refunds are considered on a case-by-case basis. General guidelines:

• Same-day cancellation (within 24 hours of payment): if you cancel within 24 hours of payment and before any work has started, a full refund of the advance paid (minus any non-recoverable third-party costs already incurred) will be processed.
• After 24 hours / after services commence: no refunds are provided. Once 24 hours have passed, we have booked and allocated resources (team members, tools, research capacity) for your engagement. The engagement runs to the end of the notice period and you retain access to the team and deliverables during that time.
• Project milestones: if a milestone has not been delivered and no work has been performed toward it, the corresponding portion of the fee may be refundable.
• Third-party costs: amounts paid to external providers (e.g., ad spend, domain registration, licensed software) are non-refundable once incurred.

Owner confirmation required: refund rules for each service type (execution plan, project, pilot) should be confirmed against current commercial terms.

4. Refund review process

1. Submit your request via email or WhatsApp with the engagement reference and reason.
2. We acknowledge receipt within two business days and may ask for supporting details.
3. Our finance and delivery leads review the request against the signed agreement and work completed.
4. You receive a written decision (email) within 10 business days of acknowledgement.
5. If approved, the refund is processed to the original payment method within 15 business days of the decision.

5. Exclusions

The following are generally not refundable:

• Advertising or media spend already delivered to platforms (Meta, Google, etc.).
• Recruitment or screening costs incurred before cancellation.
• Custom development or automation work completed or in progress at cancellation.
• Fees for the notice period where services remain available to you.
• Any amount disputed via chargeback without prior discussion — we reserve the right to recover fees.

6. Disputes

If you disagree with a refund decision, reply to the decision email or WhatsApp thread. We will escalate to a senior manager for re-review. If the matter remains unresolved, the parties may refer to the dispute-resolution clause in the signed service agreement, or to the courts of competent jurisdiction.

7. How to contact us about cancellation or refund

Please include "Cancellation Request" or "Refund Request" in the subject line, your company name and the engagement reference.

8. Changes to this policy

We may update this policy to reflect changes in our commercial terms or legal requirements. The "Last updated" date at the top will be revised. Please review periodically.